New Appointment Protocols due to COVID-19
These are the changes we have made to our protocols in order to minimize the risk of transmission of COVID-19 when interacting with people outside your household. As always, these risks are never zero. If you are feeling ill, have a fever, or have been in contact with someone you believe is infected with COVID-19, please postpone your appointment for 14 days.
At this time:
1. One person should be chosen to handle all the horses who will be seen at the appointment.
2. We will be wearing masks while we are on your property. The person who is handling horses for the appointment should also wear a mask as horses sometimes have their own ideas about our plans to stay 6 feet away from each other.
3. If possible, please have your horse ready for us in a stall or paddock without a halter on. We will use our halter and lead rope. If such a space is not available, we will leave your halter on and switch to our lead rope while a horse is tied/held.
4. Only North Wind Equine employees may enter our trailer. We are happy to take pictures/video so that owners, friends, family, etc. can see what we are seeing inside the horse’s mouth. The person who is attending the appointment may stand outside the trailer door at a safe distance for updates if they like. We are happy to update any owners who cannot be present for the appointment by phone or email.
5. According to your preference, we can email you your paperwork or print it out as normal. We are still accepting cash, check, or credit cards.
6. While we appreciate everyone’s natural instinct to help, please refrain from touching trailer doors, halters, etc. while we are loading, unloading, and handling horses unless instructed to do so. If you need to get our attention, please shout rather than knocking on the trailer doors.
7. Please keep in mind that we may be required by local authorities to postpone appointments in the event of a surge in the virus.
8. On our end, we will be carrying a hand-washing station, screening staff for fevers/other symptoms daily, wearing masks, and following the CDC’s disinfection protocols.